Student Complaint Policy
Every student has the right to raise a concern, and to take it further if our answer doesn't resolve it.
NOTICE — STUDENT COMPLAINT POLICY
Dear Students:
This school has a Certificate of Approval from the Texas Workforce Commission (TWC). The TWC-assigned school number is: S4695.
The school's programs are approved by TWC.
Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school's catalog.
Schools are responsible for ensuring and documenting that all students have received a copy of the school's grievance procedures and for describing these procedures in the school's published catalog. If, as a student, you were not provided with this information, please inform school management.
Students dissatisfied with this school's response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accreditors, if applicable.
Information on filing a complaint with TWC can be found on TWC's website at www.texasworkforce.org/careerschoolstudents.
How to raise a concern with us
The grievance procedure is set out in full in the school catalog. In short:
- Bring the concern to your instructor first.
- If that doesn't resolve it, file the complaint in writing with the front office within 30 days of the date the problem occurred.
- The school director will formally investigate and take appropriate action.
- You will receive a written response by the 10th business day after the front office receives your written complaint, and the director will schedule a conference with you to discuss the investigation and what was done.
- If the complaint is still not resolved, you may file it with the Texas Workforce Commission.
Texas Workforce Commission
Career Schools and Colleges, Room 226T
101 East 15th Street
Austin, Texas 78778-0001
Phone: (512) 936-6959